Venmo is a mobile payment program that enables you to transfer money straight to peers without dealing with cash or change. But everyone wants to know how to unfreeze a Venmo account.

If you use Venmo, you know how simple it is – but that convenience may not be felt if Venmo has frozen your account.

Venmo may freeze an account for a variety of reasons.

The first and most usual explanation is that you did not have sufficient money in your bank account to make the transfer.

When this occurs, Venmo continues to pay the person to whom you sent money, but you now owe Venmo that amount. Paying the bill using a debit card is the most straightforward approach to clear your account.

Here’s how to go about it.

How To Unfreeze a Venmo Account

How to Unfreeze a Venmo Account or Reactivate

1. Sign in to your Venmo account and go to, ideally on a computer.

2. In the pop-up box, pick the bank you want to transfer money. Please keep in mind that you will need to have your bank account validated with Venmo to do so.

3. Enter the amount you want to send, which should be at least the amount you owe.

4. The funds should be transferred to Venmo within two to three business days, unfreezing your account.

Venmo may also freeze your account if you breach its User Agreement, mainly if it detects suspicious behavior or engages in any of the various “Restricted Activities” stated by the firm in the User Agreement, such as using Venmo outside the United States.

A frozen account may indicate that a Venmo account on hold suspects someone is using your account without your knowledge and has frozen it to prevent additional fraudulent payments while they investigate. It might also imply that they suspect criminal behavior on your account.

If any of these are the possible causes of your account being frozen, you will need to contact Venmo to rectify the concerns. Here’s how it works:

How to contact Venmo to get your account unfrozen

1. Sign in to

2. Respond to the email issued by why is my Venmo account frozen after your account was locked? You may need to provide a picture of a legitimate piece of identification so that they can confirm it’s you.

It’s also simple to contact Venmo. You may reach the company’s Customer Care Team at 855-812-4430 between the hours of 10 a.m. and 6 p.m., Monday through Friday (except for “important holidays”).

You may also communicate with a Venmo user straight from the app. To do this, you must:

1. Launch the Venmo app.

2. Select the menu icon in the top left corner.

3. At the bottom of the menu, choose “Get Help.”

4. Select the middle option, “Contact Us.”

5. Click “Chat with Us” under “CONNECT WITH A HUMAN.” This will initiate a conversation with an actual operator who will assist you.

Transaction Failed

Failed transactions are the most typical cause of Venmo account freezing. If you intended to make a transfer but did not have enough funds in your account, Venmo will perform the payment but will freeze your account until you pay back the amount you owe. Here’s what you should do if a transaction fails:


Sign in with your username and password.

Select the bank from which you want to send money.

Enter the amount of money you want to send. Check to see whether it’s enough to pay what you owe.

Finish the transfer and then wait for it to be processed.

Your Venmo account will be unfrozen as soon as the payment is completed. Please keep in mind that if you opt to repay your debt through bank transfer, it will take 2-5 business days to complete the payment and for your account to be unfrozen.

As a result, if you need to how to unfreeze your Venmo account quickly, we suggest paying back the amounts you owe using a debit card rather than a bank account. Venmo will conduct the transfer within minutes in this situation.

Breach of User Agreement

If your Venmo account has been frozen and you want a solution of how to unfreeze Venmo account due to a breach of the user agreement, you must go to and login using your credentials. Then, locate and respond to the email issued to you by Venmo on the freeze of your account. You may be required to attach a picture of your ID with your response.

You may also contact Venmo’s customer care within the app by following these steps:

1. Launch the Venmo app on your smartphone.

2. In the top left-hand corner of the screen, tap the menu symbol.

3. At the bottom of the menu, choose “Get Help.”

4. Select the “Contact Us” option.

Why Is Venmo Asking for ID Verification?

Federal law requires Venmo to gather specific information about users who have access to a balance. Consequently, you won’t be able to use your credit to make payments without first validating your identity. Nonetheless, you may accept fees and transfer cash to your bank account without validating your identity.

Furthermore, ID verification on Venmo is relatively simple. All you must do is go to the “Settings” menu, choose “Identity Verification,” and follow the instructions.


Venmo accounts may be locked for two reasons: unsuccessful transactions or violations of the Venmo user agreement. In this article, we have given information to you about how to unfreeze your Venmo account.

To unfreeze your Venmo account after a failed transaction, pay back the money you owe. If you use a debit card, your report will be operational again in a matter of minutes. If you pay by bank transfer, you must wait until the money is completed, which might take 2-5 business days.

You Must Read: How to Add Money to Venmo